Phone Nos. / Links / FAQs

Phone Numbers

POLICE   911


Reliant Energy (Electricity)   713-207-2222
CenterPoint (Gas)   800-752-8036
AT&T (Telephone)   800-464-7928
Best Trash (Trash)   281-313-2378
Charter Communications (Cable)   281-367-8900
Comcast (Cable)   800-776-9993


Sheriff Dispatch (Non-Emergency)   281-367-3435
Montgomery County Precinct 3   281-367-3977
Poison Control Center   800-222-1222
Tax Assessor (Taxes: Auto & Property)   281-292-3325
Voter Registration   281-364-4200


Dept. of Public Safety (Driver’s License)   936-539-2227
Dept. of Motor Vehicles (License Plates)   281-292-3325


CISD Administration   832-482-6751
Ford Elementary   281-367-4677
Vogel Intermediate   281-681-9829
York (9th Grade)   832-592-8600
Oak Ridge High   832-592-5300


Texas Commission on Environmental Quality (TCEQ)
Association of Water Board Directors (AWBD)
San Jacinto River Authority (SJRA)
Lone Star Groundwater Conservation District (LSGCD)
Texas Water Development Board
City of Oak Ridge North
Conroe Independent School District
Montgomery County

Frequently Asked Questions

Question: What do I do if I am experiencing low pressure?
Answer: First, check your faucet aerator screens for debris, second, check your meter and surrounding area for possible leaks, and if you still have problems, call our office and report low water pressure for your area.
Question: Why is my water milky in color?
Answer: A repair could have been completed recently allowing air to enter the line, causing the milky look. Flush the line from an interior faucet. If it does not disappear after a few minutes, please call the office.
Question: What chemicals does SMCMUD add to the water?
Answer: Chlorine and fluoride.
Question: Why does my water taste, look and smell funny?
Answer: If there has been an interruption in service (line breaks and water flow has stopped), the chlorine can release an odor and smell that may take several days to clear up.
Question: My water tastes, looks and smells funny, is it safe to drink?
Answer: All public water systems in the state of Texas are required to maintain a minimum chlorine level of 0.5 (tested at the end of the system) by state law. We maintain a level of 1.5 through 2.5 at the source (tested at the beginning of the system). Our chlorine levels are tested daily to ensure safety. Unless the District gives you notice of a “boil water” from an emergency situation, your water will be safe to drink.
Question: Why does my hot water smell funny?
Answer: Most likely your water heater needs to be flushed. This should be done once a year. CAUTION: If you plan on doing this yourself, read the owner’s manual to keep from being harmed and/or damaging the water heater.
Question: Why does it have a “previous balance” when I know I sent my payment?
Answer: We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve this problem.
Question: I couldn’t have used this much water!
Answer: You may not have - numbers can be transposed or hard to read. We can check it! Or, you could have a leaky toilet that’s difficult to detect. Just call the office; we’ll help you figure it out!