Water and Sewer

Setup New Service

Application for service must be filed with the District office 24 hours prior to commencing service. Application forms may be completed at the District office. Please call in advance to provide the required information. You may obtain this application form by clicking the link below.

Send the signed application along with the following to the District office:

  • Valid Driver’s License (legible copy)
  • Social Security Number
  • Deposit (See Appendix “C” to the Rate Order for correct amounts or call the Billing Clerk at the office)
  • Completed Contact Phone Numbers on the application (Home, Cell, Work)
  • Billing Address Information if different than service address (on Application)
  • E-Mail Address

Application for service must be filed with the District office 24 hours prior to commencing service. Application forms may be completed at the District office. Please call in advance to provide the required information. You may obtain this application form by clicking the link below.

Send the signed application along with the following to the District office:

  • Valid Driver’s License of Owner or Responsible Agent (Legible copy)
  • Corporate Identification Number
  • Deposit (Contact Billing Clerk for correct amount)
  • Contact Phone Numbers on the application (Cell, Work)
  • Billing Address Information if different than service address (on Application)
  • E-Mail Address

Billing

Online Bill-Pay Option – Click here to pay your bill via credit card. (Service charge will be incurred if using this option)

Send your payment with the top part of your payment stub in the provided envelope.

25212 Interstate 45 Spring, Texas 77386

Our District Office is located at 25212 I-45 North on the northbound feeder just north of the Rayford/ Sawdust Road intersection next to McDonalds.

Office hours
are 7:30 a.m. to 5:00 p.m., Monday through Thursday.  Friday 8:00 a.m. to 12:00 p.m. Excluding holidays.

Our District Office is located at 25212 I-45 North on the northbound feeder just north of the Rayford/ Sawdust Road intersection next to McDonalds.

If the office is closed, use the 24-hour drop box next to the front door.

Call 833-269-5989 any time of the day or night. Get account balances or make your payment. (Service charge will be incurred if using this option)

  • Water and Sewer services are billed on a bi-monthly basis, unless the District has implemented water conservation / drought contingency measures.
  • You will receive your bill on or about the 1st day of the even numbered months (February, April, June, August, October and December).
  • Payments are due by 5:00 pm on the 20th of the month. If the due date falls on a weekend or holiday, payment due date will be the following business day. Late fees will be charged after this period.
  • Payments are posted per the postmark date.
  • Customer will receive two additional notices before service will be disconnected. SMCMUD is not responsible for delivery of notices by the postal service. It is the customer’s responsibility to know when bills are due.
  • If your payment is not received by the disconnect date, your service will be terminated until the entire balance plus disconnect fees are paid. Payment must be received by 3:00pm on the date of disconnect in order for service to be restored the same day.
  • The amount due after termination will be posted on a door hanger. The District will only accept CREDIT CARD, CASH or MONEY ORDER. NO PERSONAL CHECKS WILL BE ACCEPTED! Field personnel will not accept payments.

Closing Your Account

  • Contact Bonita Cheatham either by phone, 281-367-5383 Ext. 117 or email bonita@smcmud.com.  Please provide the date service is to be disconnected and a forwarding address.
  • On the day you requested service to be disconnected, we will send our field crew out to get a read, turn the meter off, and lock it.
  • Your final bill will be calculated from the beginning of the current billing cycle thru the day of the disconnect.
  • Anything due on the account will be deducted from your deposit. If a balance remains on the account, you will receive a final bill indicating an amount due. If a credit remains after the final bill is calculated, a refund check will be issued for credit amount.
  • Once the final bill is calculated at the end of our cycle, refund checks will be mailed. This process could take as long as 6-8 weeks.

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