frequently asked questions
Question: What do I do if I am experiencing low pressure?
Answer: First, check your meter and surrounding area for possible leaks. Second, call our office and
report low water pressure for your area.
Question: Why is my water milky in color?
Answer: A repair could have been completed recently allowing air to enter the line, causing the milky
look. Flush the line from an interior faucet. If it does not disappear after a few minutes, please call
the office.
Question: What chemicals does SMCMUD add to the water?
Answer: Chlorine and fluoride.
Question: Why does my water taste, look and smell funny?
Answer: If there has been an interruption in service (line breaks and water flow has stopped), the
chlorine can release an odor and smell that may take several days to clear up.
Question: My water tastes, looks and smells funny, is it safe to drink?
Answer: All public water systems in the state of Texas are required to maintain a minimum chlorine level
of 0.5 (tested at the end of the system) by state law. We maintain a level of 1.5 through 2.5 at the source
(tested at the beginning of the system). Our chlorine levels are tested daily to ensure safety. Unless the
District gives you notice of a “boil water” from an emergency situation, your water will be safe to drink.
Question: Why does my hot water smell funny?
Answer: Most likely your water heater needs to be flushed. This should be done once a year. CAUTION:
If you plan on doing this yourself, read the owner’s manual to keep from being harmed and/or damaging
the water heater.
Question: Why does it have a “previous balance” when I know I sent my payment?
Answer: We may have received it after the due date or we may not have received it at all. Call our office
and we will help you solve this problem.
Question: I couldn’t have used this much water!
Answer: You may not have - numbers can be transposed or hard to read. We can check it! Or, you could have a leaky toilet that’s difficult to detect. Just call the office; we’ll help you figure it out! |
