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Billing Procedures


BILLING CYCLES AND LATE FEES

  • Water and sewer services are billed on a bi-monthly basis, unless the District has implemented water conservation / drought contingency measures. Trash services will be included with this bill for all single family and light commercial excluding the Oak Ridge Forest Subdivision and areas within the City of Oak Ridge North.
  • You will receive your bill by the 1st day of the even numbered months (February, April, June, August, October and December).
  • Payments are due by 4:30 pm on the 20th of the month due. If due date falls on a weekend or holiday, payment due date will be the next following business day. Late fees will be charged after this period.

ADDITIONAL BILLING NOTICES AND TERMINATION OF SERVICE

  • Customer will receive two additional notices before service will be disconnected. SMCMUD is not responsible for delivery of notices by the postal service.
  • If your service is disconnected for non-payment, the entire balance plus deposit upgrade and disconnect fees must be paid BEFORE service is restored.
  • The amount due after termination will be payable by CASH or MONEY ORDER. NO PERSONAL CHECKS WILL BE ACCEPTED!
  • Payments will not be accepted on line after termination has occurred